We currently only ship to Singapore and Malaysia ONLY. We are working
hard to include other countries for you soon!

We are happy to offer free shipping on orders over $100 in Singapore.

All import duties, customs charges, taxes and admin fees (if applicable) will be the responsibility of the customer should goods be ordered from our website for delivery outside Singapore. These costs cannot be predicted and are outside of our control. 

We accept VISA, Mastercard, American Express, Apple Pay and Google Pay, GrabPay and also PayNow.

The tracking information should be emailed to you as soon as your order has been despatched. Please track the order through the respective shipping carrier website stated in the email.

Your tracking information should be emailed to you as soon as your order has been dispatched. If you have not received your despatch email with the tracking information for your order, please contact our Customer Care team via our Contact page a member of our team will happily look into this for you.

Unfortunately, we are unable to amend or cancel orders once they have been placed. You can return any unwanted items to us within 30 days of delivery by sending us an email to info@oonaactive.com. Items have to be in their original condition. Please refer to our Refund Policy for more details.

We’re so sorry to hear you’ve received a faulty/damaged item. We pride ourselves on providing high-quality products that are designed to last so we’d be delighted to get this sorted for you ASAP!

Please contact our Customer Care team via our Contact page and send over images detailing the fault, along with your order number and we’d be happy to look into this for you.

Please ensure faults are reported to us as soon as possible, from the fault appearing/noticing the fault.

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.