Shipping Policy

Last Updated: 3rd April 2024

Thank you for shopping with OONA! Our Shipping Policy outlines important information regarding order processing, shipping methods, costs, and more to ensure a positive shopping experience. Please read the following details carefully:

1. Order Processing:

  • All orders are processed within 5 business days (excluding weekends and holidays) after payment confirmation.

2. Shipping Methods:

  • We offer ONLY standard shipping options currently.
  • Shipping times may vary based on your location and the chosen shipping method.
  • Delivery estimates are provided during the checkout process.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and the selected shipping method.
  • The total shipping cost will be displayed at checkout before you complete your purchase.
  • Free shipping is available in Singapore, for orders exceeding $80.

4. Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
  • Use the provided tracking number to monitor the status of your shipment on our website or the carrier's tracking portal.

5. Shipping Restrictions:

  • We currently ship to Australia, Hong Kong, Indonesia, Singapore, Malaysia, Philippines, Taiwan, Thailand and Vietnam ONLY, other countries will be available soon.
  • Some items may be restricted for International shipping.

6. Customs and Duties:

  • International orders may be subject to customs duties and taxes imposed by the destination country.
  • The recipient is responsible for any additional charges related to customs and duties.

7. Undeliverable or Returned Packages:

  • If a package is undeliverable due to an incorrect address provided by the customer or if the customer refuses delivery, additional shipping charges may apply.

8. Shipping Delays:

  • OONA is not responsible for shipping delays caused by factors beyond our control, including weather conditions, carrier disruptions, or customs processing.

9. Contact Information:

  • For any shipping-related inquiries, please contact our customer service at enquiries@oonaactive.com.

By placing an order with OONA ACTIVE, you agree to adhere to the terms outlined in this Shipping Policy. OONA ACTIVE reserves the right to update or modify this policy at any time without prior notice. Please check this page regularly for updates.