Refund Policy

Last Updated: 1st August 2024

Thank you for choosing OONA ACTIVE. Our Refund Policy is designed to provide clarity on the terms and conditions related to returns and refunds. Please review the following information carefully:

1. Return Eligibility:

  • To be eligible for a refund, items must be returned within 14 days of the delivery date.
  • Items must be in their original condition, unworn, with all tags attached and to be placed back in the original zipper bag.
  • Items bought on sale are not available for any exchange/refund.

2. Refund Process:

  • To initiate a refund, please contact our customer service at info@oonaactive.com, no later than 30 days after the day of delivery.
  • Provide your order number and details of the item(s) you wish to return.
  • Our team will guide you through the return process and provide a return shipping address.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

4. Inspection and Processing:

  • Once we receive the returned item, it will undergo a thorough inspection.
  • Refunds will be processed within 7 business days after the item is received and approved for a refund.

5. Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

6. Non-Refundable Items:

  • Certain items (goods sealed for hygiene purposes), such as underwear and swimwear, are not eligible for a refund.

7. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately.
  • We will provide instructions for returning the item, and a replacement or refund will be processed upon inspection.

8. Contact Information:

  • For any refund-related inquiries, please contact our customer service at enquiries@oonaactive.com.

By making a purchase with OONA ACTIVE, you agree to comply with the terms outlined in this Refund Policy. OONA ACTIVE reserves the right to update or modify this policy at any time without prior notice. Please check this page regularly for updates.